Privacy Policy

Privacy Policy – Lyza.pk
Last Updated: July 2026

At Lyza.pk, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect
   We collect the following information to provide you with the best shopping experience:

• Personal Information: Full name, email address, phone number, shipping address, billing address.
• Order Information: Products purchased, order history, payment method.
• Technical Information: IP address, browser type, device type, location data (for analytics).

1. How We Use Your Information
   We use your information for the following purposes:

• To process and fulfill your orders (including payment and shipping).
• To send order confirmations, shipping updates, and delivery notifications via SMS and email.
• To respond to your inquiries and provide customer support.
• To improve our website, products, and services based on customer feedback.
• To send promotional offers, discounts, and new product updates (only if you have opted in).

Note: We never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. How We Protect Your Information
   We take your data security seriously. We implement:

• SSL Encryption – All your data is encrypted during transmission.
• Secure Payment Gateways – Payments are processed through trusted, PCI-compliant partners. We do not store your credit/debit card details on our servers.
• Access Control – Only authorized team members have access to your personal information.

3. Payment Information
   All payments are securely processed through third-party payment gateways (such as bank transfers, credit/debit cards, or mobile wallets). We do not store or have access to your full payment details. Our payment partners handle all transactions with strict security standards.
4. Third-Party Services
   We may use trusted third-party services to operate our website and serve you better, including:

• Payment processors (for secure transactions).
• Shipping partners (to deliver your orders).
• Analytics tools (to understand customer behavior and improve our site).

These third parties have access to your information only to perform specific tasks and are obligated not to disclose or use it for any other purpose.

6. Your Rights
   You have the right to:

• Access – Request a copy of the personal data we hold about you.
• Correction – Update or correct your information at any time.
• Deletion – Request that we delete your data (subject to legal requirements).
• Opt-Out – Unsubscribe from promotional emails and SMS by clicking the “Unsubscribe” link or replying “STOP” to our messages.

To exercise any of these rights, contact us at:
support@lyza.pk

7. Cookies
   We use cookies to enhance your browsing experience. Cookies help us remember your preferences, understand which products are popular, and show you relevant offers. You can disable cookies in your browser settings, though some features of the website may not function properly.
8. Data Retention
   We retain your personal information only as long as necessary to:

• Fulfill your orders.
• Comply with legal and tax obligations.
• Provide customer support.

After that, your data is securely deleted or anonymized.

9. Changes to This Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.
10. Contact Us
    If you have any questions, concerns, or complaints about our Privacy Policy or how your data is handled, don’t hesitate to reach out to us:

Email: support@lyza.pk
Phone: +92-XXX-XXXXXXX
Address: [Your Complete Business Address Here]

Thank you for trusting Lyza.pk with your skincare journey. We value your privacy as much as we value your glow.