Refund and Returns Policy

Refund & Return Policy – Lyza.pk
Last Updated: July 2026

At Lyza.pk, your satisfaction is our top priority. We want you to love every product you purchase. However, we understand that sometimes things don’t work out. This Refund & Return Policy explains how you can return products and request refunds.

1. Return Policy
   We accept returns within 7 days of delivery under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• The product must be in saleable condition (no damage, no tampering).
• A valid order number or proof of purchase is required.

We cannot accept returns for:

• Products that have been opened or used (for hygiene and safety reasons).
• Products damaged due to customer mishandling.
• Products purchased during sale or clearance events (unless defective).

1. Refund Policy
   Once we receive and inspect your returned product, we will notify you via email or SMS. Refunds are processed as follows:

• Full Refund: If the product is returned in its original condition within 7 days.
• Partial Refund: If the product is damaged or missing parts (not due to our error).
• No Refund: If the product is opened, used, or damaged by the customer.

Refunds are credited to your original payment method within 7-10 business days. For bank transfers, please allow additional time for processing.

3. Defective or Damaged Products
   If you receive a product that is defective, damaged during shipping, or incorrect, please contact us immediately. We will:

• Replace the product at no extra cost.
• Issue a full refund (including shipping charges) if replacement is not available.

Please report any issues within 24 hours of delivery with clear photos of the product and packaging. Contact us at support@lyza.pk with your order number and photos.

4. How to Initiate a Return
   To return a product, follow these simple steps:

Step 1: Email us at support@lyza.pk with your order number and reason for return.
Step 2: We will send you a return confirmation with instructions.
Step 3: Pack the product securely in its original packaging.
Step 4: Ship the product to our address (you will receive the return address via email).

Important: Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect. We recommend using a trackable shipping service for returns.

5. Exchange Policy
   We offer exchanges for defective or incorrect products only. If you wish to exchange a product for a different variant (size, flavor, etc.), please return the original product and place a new order.
6. Cancellation Policy
   You can cancel your order anytime before it is shipped. To cancel, email us at support@lyza.pk with your order number. Once the order has been shipped, cancellation is no longer possible.
7. Processing Time

• Return inspection: 2-3 business days after we receive your package.
• Refund processing: 7-10 business days after approval.
• Replacement shipping: 3-5 business days after approval.

5. Contact Us
   If you have any questions or concerns about our Refund & Return Policy, feel free to reach out:

Email: support@lyza.pk
Phone: +92 3016989130
Address: Shipped from Multan.

We value your trust and will do our best to resolve any issues promptly. Thank you for choosing Lyza.pk!